About Zenchef

Zenchef is an all-in-one SaaS that helps restaurants attract customers and increase loyalty. Their management software supports restaurants manage their reservations, online orders, customer relationships and marketing efforts. They are trusted by more than 7,500 restaurants and increased from 50 to 100 employees in one year. This in turn meant that they needed to regain expense control after scaling up

The challenge

When Zenchef first connected to Welii’s platform back in 2022, we detected that more than 151 applications were being used. Among them, 76 of these applications were paid. Prior to the connection with our platform, it was difficult for Zenchef to ensure that the tools in use were not posing a threat to data security.

There was also insufficient expertise in procurement management and negotiations. The budget owners and Tony, VP of Operations, were in charge of all the negotiations and split them up according to the strategic level and the price of the solution.

There were many areas for concern surrounding tool usage. More specifically, tools that were used regularly had technical problems, therefore disrupting daily operations. The tools were employed without adequately assessing usage rates or adapting according to changing requirements, resulting in higher costs, uncontrolled expenses, and difficulty in accounting for expenditures. There was also the problem of various tools being duplicated to execute the same tasks, leading to unnecessary costs. Additionally, there was also difficulty determining the needs of their teams and evaluating those needs.

In order to combat these issues, Zenchef created a monthly manual comparison between expenses received by the accounting department and established budgets for control purposes. However, this did not permit a proactive approach. The difference detected was reactive and the financial decisions on tool usage were driven by tool costs rather than usefulness.

The solution

Welii quickly produced positive results, with substantial savings. An average saving of 25% was achieved from the first few months of use.

Welii also helped identify the needs and expectations of operational teams. For example, when renewing Pendo, a product tool for Zenchef, Welii's IT buyers provided support. We began by evaluating the team's satisfaction with the tool and discovered that many employees had difficulty using it. The next step was to attach the renewal to a trial phase that met specific requirements. This type of intervention helps educate teams and fosters collaboration between operational and financial departments. The significance and responsibilities of making a purchase are now better understood.

Working with Welii provides the advantage of delegating IT purchases and major renewals, leading to a ROI 10x.The added bonus is the monitoring of apps that pose a security risk to the company, providing peace of mind to IT and operational department with constant checking.

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Is it too early to work with Welii since I don't utilize many SaaS solutions?

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Shadow IT is present for a company of any size and we always identify 3x more tools than our customers thought. If you spend less than $400k annually on SaaS tools, we'll identify fewer saving opportunities than a client who spends millions, but we'll help you quickly implement a data-driven buying strategy to prevent this wasteful situation from occurring and keep you focused on your business.

Is my data secure when using Welii?

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The security of your data is our primary concern. Which is why we have taken appropriate measures to protect your business.

Can I add people from different teams on the same platform?

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You are free to add any budget owners or anyone involved in SaaS purchasing to streamline your procurement buying process at no additional cost to our platform.

Can I manage people onboarding and offboarding?

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Managing users and identities is a separate business that we don’t do. However, to bring you value and help you with this process, we have partnered with industry leaders like Okta and Auth0 so that we can help you in your Zero Trust Identity process.

Can I use filters to analyse my SaaS inventory?

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We have developed a simple and intuitive solution allowing you to analyze all your SaaS inventory data through dashboard and dynamic list views based on search criteria and filters.

I use Spendesk to pay my SaaS tools. What more will you bring us?

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Spendesk is an enterprise expense management solution that allows all employees to pay for SaaS tools. Welii will provide you with insight and support to help you optimize your spending, add leverage to your negotiations, and remove the headaches associated with SaaS purchasing.